Well, yeah. In .ee’s case, one might surmise that Sunaurus was a whiz at backend-stuff, but maybe didn’t have enough experience as lead admin in the specific capacity of dealing with multitudes of ‘people fires.’ (not that he wasn’t absolutely wonderful and professional in everything he handled IMO) But, a lead admin would ideally be a manager dealing with direct-reports, not the guy who had to do it mostly alone for a long time, as I think he did.

What the community contributed (in the positive sense) to Lemm.ee was more than enough AFAIK. What was critically needed, rather, was a robust admin crew, be it fully volunteer and/or partly paid by donation. Maybe various tasks could have been rotated too, such as: “I’ll handle the reports this week, Ilona will handle requests, Tomaso will handle documents, and Rafo will handle mod interactions, then we’ll switch roles next week.” Or something like that… Anything that worked, really.

Indeed, it would be really interesting to see how other big instances are handling all this, specifically the bad actors that all sites must deal with, and which ultimately seemed to bring down Lemm.ee.

Weirdly enough, community might actually be enough, but the Fediverse doesn’t really have much in the way of communities. As I think you yourself point out elsewhere, the Fediverse is lacking the connective tissue of shared ideology, goals, or even interests. It’s also both too large to create the familiarity that binds people socially, while also being too small to sustain itself off a donation model that makes sure there are professional admins and server mods. It’s too big to be a hobby, and too small to be a job.

Aping the aesthetic of commercial social media is a significant issue here, because form follows function, and the function of commercial social media is not community, but convincing end-users to be content generators. People on Reddit and Twitter are accustomed to an endless stream of input generated by nameless, faceless entities that they don’t give two shits about, with some celebrities and internet-famous people interjecting from time to time. That requires tens of millions of users fighting for fleeting attention from fickle consumers. We have tens of thousands of people who – as far as I can tell, based on the types and volume of posts – are mostly interested in consuming, not fighting for attention.

These are not the people who fund these kinds of endeavours. Neither group is – the content generators are no more interested in paying to get attention than the content consumers are to give it. So, without the firm social ties that motivate keeping the lights on, there is only burnout for the few who are willing to materially support the place, and gradual decay for everyone else.