Alt account of [email protected] here.

Our instance is currently down and I can’t get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can’t work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can’t access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy’s law seems inescapable 😓

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing 😥

Edit: we might use this “opportunity” to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

  • PirateFrog@lemmy.dbzer0.comEnglish
    14·
    3 days ago

    Out of 3 years of reliable service, this is the one time the server has been down for any length of time, and only due to the admin not being able to be physically present for a wildly unlikely and unexpected problem.

    • MyOpinion@lemmy.todayEnglish
      112·
      3 days ago

      I signed up with them yesterday and then they go down for I don’t know how long. This is my only experience with them.

      • PirateFrog@lemmy.dbzer0.comEnglish
        14·
        3 days ago

        I know, I’m the one who approved your application.

        You happened to sign up right before we’ve had our first particularly bad issue in 3 years. Unlucky, yes, but it’s a bit out of order (IMO) to say we’re a poorly managed instance based on that, especially seeing as you lost nothing besides the time it took to write your application. :\