About 3 or 4 years ago PayPal added the option to buy cryptocurrency, which I thought I’d try. (Dumb idea 🙄)
Part of the sign up process was glitched. I retried and clicked submit one too many times, I guess. Now I’ve been unable to use PayPal for years. They blocked me because THEIR SITE was broken, but the web page essentially accuses me of being a criminal and asks for my bank records. No way in hell.
This was just for me to pay others. I can only imagine how awful PayPal is if you are a vendor.
Fuck PayPal.
Same thing happened to me. Someone created an account with an email alias i never use. After calling Paypal and getting the same answer you received. I was finally able to use the forgot password feature to log in and close the account.