According to research ending every call with “Have I resolved all your issues?” Reduces how often people call back.

But yeah if you want to upgrade your product, it takes 5 inbound calls because of the steps. All but the last one could be automated.

I got yeeted.

  • ericbomb@lemmy.worldOP
    3·
    4 months ago

    Well I did say “for same reason lots” XD so yeah, basically.

    Then sales reps can rope in new people with “It’s industry standard! It’s easy to hire people who know this!”