Usually the systems that need to be modernized are working, so nobody wants to invest in a new system that may require retraining the people that may be impacted. Then there’s some systems with integrations that may also require replacing so the integrations can continue to work.

Even then, there’s always a good possibility that the automation fails, especially in the first few iterations of trying to sort out the kinks, and third party automation tools aren’t perfect either. That’s another tool to have to update and maintain once all is said and done.

I’m not trying to rail too hard against the changes, but the impact is especially felt by the people managing the systems, who’s most likely getting more work tacked on to their workload of putting out fires behind the scenes.