One of the myriad reasons phone customer service jobs are horrible, but also good at training you for interacting with horrible people if you can manage it.
when a company puts its reps at a disadvantage by always being grossly understaffed and having hour+ wait times… who’s the ‘horrible’ people? the company or the caller?
Both can be, I have worked phone customer service with zero wait time and long wait times across multiple sectors and some people are straight abusive over the phone even for problems they caused.
One of the myriad reasons phone customer service jobs are horrible, but also good at training you for interacting with horrible people if you can manage it.
when a company puts its reps at a disadvantage by always being grossly understaffed and having hour+ wait times… who’s the ‘horrible’ people? the company or the caller?
Both can be, I have worked phone customer service with zero wait time and long wait times across multiple sectors and some people are straight abusive over the phone even for problems they caused.