The most painful moment went something like this:
Dad: Hey, the computer isn’t working, can you take a look at it? Computer: Full of porn popups because he was googling ‘brittany spears nude’
Trying to teach my dad to double click.
Click twice really fast kept translating to two slow clicks. Took 2 hours of showing him how to do it.
same for touch screen tapping. They just hammer their finger and keep it there for 5 seconds, then wonder why it didn’t work
I’m real proud of my mom actually. She couldn’t even navigate the desktop when she started, but she has turned into a real techie. I used to have to do everything for her, but these days if she has a problem she looks up solutions online and is usually able to sort things out herself. She’s 79. The only “old person” thing she still does is store files on her desktop and also keep a billion tabs open on her web browser lol.
My dad’s the world champion with his tab usage.
At one point they booked a holiday in Spain, that was about 6 years ago and the damn tab is still open. 6 years.
What a legend!
When I was younger having to fill out timesheets in Excel for my mum.
Always forgetting their passwords to their accounts and having to reset their passwords for them.
Providing them access on my Netflix account and then when Netflix had the changes where you can’t have it in two homes asking me why they can’t get on, cancelled my subscription in the end.
Email attachments and when they go over the max attachment limit complaining about having to upload their files to the cloud.
Volunteering my help to others…
The list could go on and on.
I appreciate my parents but when it comes to helping with technology it sometimes drives me up the wall.
My dad genuinely thinks Google is the internet. Every time he gets a new device he what’s me to put “Google” on it.
What he really means is a web browser but to this day he refers to all web browsers as Google. We were in Curry’s and he actually asked the salesman “does it come with Google.”
I wish I had my camera in-hand because the look on his face was priceless.
My Dad thinks Google owns the internet. I once had an argument with him saying something was fake news on some random site and he said that Google would not allow that to be published on the internet if that were the case.
Trying to get my elderly mother to understand the difference between wifi and mobile data. Maddening.
Dad calls me randomly one evening. He can’t find the youtube app on his smart TV. I try to help him navigate it but over the phone communication isn’t really working especially since things I assume anyone would know (like the home button on the remote) don’t translate well to him. He gets pissed and tells me “why do you even work as a programmer what did you even learn in university?”. Apparently I missed my Samsung smart TV UI classes.
If you can, get a photo of his remote and save it. (bonus if it’s his actual remote with the worn down buttons or whatnot)
Draw a circle around the button (arrow pointing to it optional) and text the pic back of which button to push. Repeat as needed.
If you can get him to text you a photo of the TV screen - circle and repeat.
I have an older friend with a TV/remote that is close to ours, but slightly different. Having these reference photos helps with the “language barrier” and the minor differences in layout.
Since I started making it visual and texting photos, it makes it much easier. Because even I, with my CS degree, can stare at a screen (or grocery shelf), frustrated, and not see the very obvious blinking whatsit that I’m looking for.
We used to say, " if it was a snake it would have bit me" but snakes are also well known for blending in , so it makes sense that we don’t see things until we see them, especially when we are stressed.
even I, with my CS degree, can stare at a screen (or grocery shelf), frustrated, and not see the very obvious blinking whatsit that I’m looking for.
At least it’s not just me then. I sware my girlfriend stores things in some secret pocket dimension in the fridge. I open the door I look very very closely and there is definitely no butter in there, then she goes to the fridge opens it and pulls butter out. Where did the damn butter come from?
Its not the tech issues themselves but my dad always worried about anyone changing any settings on the family computer (even the screensaver) and he had the attitude that he had to do things himself. He’s computer illiterate, can barely see to read and a slow 1 finger typist. Even him inputting a postal code into a Sat Nav takes so long, so many repetitions, it’s truly painful. So imagine when things stop working. I’m not a tech person either, so I’m trying to figure out a solution while he’s talking about some random computing issue he heard about on the radio decades ago and telling me not to change the settings and break the computer lol.
This is the worst part. Not just the lack of appreciation but addressing their issue gives you the blame for anything that goes wrong forever after
“The computer’s not working and you were the last person to use it”
Really, because I haven’t seen you in like a month.
My mother once threatened to evict me (was still living with them) because I asked her to back up her important files for me to carry them over to the new office computer I had set up for her.
She flat out refused to even attempt it or answer any of my investigative questions. This woman had been using windows computers for work for over 20 years at this point, but the thought of opening an explorer window apparently terrified her so much we got into an actual shouting match over it.
God bless you
When I found out that my dad doesn’t know what the backspace key does on the PC keyboard. His whole life he’s only ever used the Del key and always positions the cursor to the left of text he wants to delete. He used to work at IBM for over 30 years and learned to program back in the day when computer code was printed on punch cards. But I’m pretty sure keyboards already had the backspace key back then.
IBM PCs definitely had backspace keys. I believe that IBM is the reason they have backspace keys. They weren’t standard features on a lot of earlier computers. IBM rather unintentionally standardized keyboard layout, because everyone wanted to build clones.
Every time my grandma needs help with her phone I always have to go and delete like 10 apps because she just keeps installing random useless ad ridden crap. She has like 6 diferent weather apps. She keeps installing random fucking gps navigation map apps. You open them and boom immediately ads. They just don’t learn.
use parental controls and disable app installing
Why does she download so many duplicate functionality apps? Has she told you why?
Because they have different data providers. Not like you can just use one app with several different data sources.
Is this sarcasm or not? I can’t tell.
That is what she said.
They needed me to help them because the Flash drive “wasn’t working”. They ended up shoving it in backwards and completely destroying the port. I asked why they did it and they said it wouldn’t go in.
That reminds me, a customer at a place I was working front desk for once managed to shove their money into a small gap between the cash slot and the outer case of a vending machine. I’m talking paper money and it was completely gone, so they really had to work to achieve this. Of course they got mad at me for being unable to open the case or get a technician to do it on a Sunday morning.
I had a boss who once told me that there are two things you should never force: love and machines. If you have to try that hard, you’re doing it wrong.
Until it comes to seating RAM, or plugging/unplugging the 24-pin motherboard power cable.
meanwhile, farmers after the 78th kick on their tractor
I can feel my blood pressure rise as I read through this comment section.
Dad: “I don’t have my wallpaper anymore on my desktop !”
Me: “Ok, what’s in C:\User.…\Pictures” ?
Dad: "I don’t have C:, I juste have D:"
Me: “WTF ? You don’t have a C:\Windows folder ?”
Dad: “No, I just have a D:\ drive. Windows is installed on D”
How th fuck did he managed to not have a C drive ???
It’s possible he did have a C drive and just wasn’t looking correctly
But it is possible to install Windows on non-c drives, It just isn’t standard. The main reason is because you want the operating system to be on a different drive to the files. I have Windows installed on C but there’s absolutely nothing else on C just Windows everything else is on the E drive, but there’s absolutely no reason you couldn’t reverse that it’s just you’d have to start off with Windows on C, then remap D to not the disk, then installed Windows on D, set D to be the boot drive, And then finally uninstall it from C.
It’s unlikely that you would do all that by accident. Especially because setting anything other than C to be the boot drive usually requires changing the BIOS. You can’t do it from within windows because then you end up with a “the call is coming from inside the house” situation.
At least he understands that windows is installed, and on that drive.
How th fuck did he managed to not have a C drive ???
It happens. You should have just told him to go to the D: drive if its the only one
My cousin was way older than I so his kids were my age. He brought his laptop over because it was showing weird porn ads at very odd times. I usually charge a bottle of alcohol and then throw a big party with that alcohol because I was the go to guy for the neightborhood. Anyway, the porn he was watching was really intense and not at all what you think of as “normal” porn. So I told him everything I found and he said his 15 year old grandson borrowed it when ever he came over. I was genuinly scared of that kid from that moment on. Clown porn was the lighter side of what I saw.
I usually charge a bottle of alcohol
if I try to mention getting something in return for my constant tech support to the whole family I instantly get the “we raised you, how grateful” treatment
ofc if something completely unrelated breaks it’s my fault and I’m required to fix it
